AI agents are software powered by AI that automate tasks traditionally done by humans, like customer service or IT support. There's no clear definition, as companies like Google and Asana view them differently—some see them as task-based assistants, others as extensions of a workforce. While promising advancements are being made, experts caution that current technologies may not yet achieve true automation or handle complex tasks independently, and further development in AI infrastructure and capabilities is necessary before reaching their envisioned potential.
https://techcrunch.com/2024/12/15/what-exactly-is-an-ai-agent/